Claudia Perez Barrios

I´m a Psychologist from Universidad Central de Chile, with training in Coaching, Diplomas in People Development and relevant experience in service area in companies such Latam Airlines, Ocean Network Express, Baxter Laboratories. 

I have more than 15 years of experience leading the people management area with a focus on strategic advice to Management for decision making; developing, leading, and adapting organizational development projects and processes.  Besides, I had positioned myself as a change agent in M&A processes and organizational transformation. In addition, within my career I have been responsible for the development and monitoring KPI´s and HR budget, Compliance and legal matters and being in charge of prevention risk area and health initiatives.

Among my competencies, a leadership style close to people, focus on objectives and a strong emphasis on internal customer satisfaction.

ONE Ocean Network Express (Chile)                                                            April 2018 to April 2023

Human Resources Senior Manager 

Multinational shipping company as the result of the merger of NYK, K Line and MOL companies.

• Leadership and execution of the Human Resources Strategy aligned with the region and HQ.
• Leadership in the service model change process, minimizing the negative impact on the organization and customers.
• Ensure the appropriate cultural integration of the M&A process between the 3 merged companies through the implementation of an Action Plan.
• Implement successful interventions in the work environment as measured by the Mercer Global Engagement Survey (92% in 2019 v/s 96% in 2021).
• Reach 92% of general satisfaction in the Human Resources Services Survey.
• Implement the Success Factor platform, achieving 100% of coverage in the Performance Evaluation process.
• Redesign the total compensation model while maintaining the cost structure, achieving broad acceptance by employees in the new integrated company.
• Define and implement a Safe On-Site Return Program to the post-Covid-19 office.
• Ensure adequate employees´ Mental Health during pandemic period through the implementation of various support and leisure activities.
• Lead the talent mapping process and definition and monitoring of consequent action plans with focus on talent, training and development initiatives.

NYK SUDAMERICA (CHILE) S.A.                                                           February 2015 to March 2018

Human Resources Manager 

Company of Japanese origin that offers cargo transportation services of containers, bulk, and vehicles; as well bringing port agency services.

• Define and implement a specific Climate Action Plan for a specific area, increasing +20 points in the first year. In the Transversal Plan were achieved +8 points.

•  Improve the perception of the services provided by HR, reaching 90% of satisfaction.

• Develop and implement a Change Management Program to support the merger process of the company.

TRIUMPH INTERNATIONAL & COTYS LINGERIE STORES           March 2012 to November 2014

Human Resources Manager - Reports to the General Manager and functionally to the Head of Human Resources based in Austria.

• Provide guidance and advice to leaders in topic related to people management, legal, and other issues.
• Successful leadership of Collective Bargaining, keeping budgeted costs.
• Reduce union claims (+ 20 in 2011 vs. zero in 2012).

Independent Consultant                                                                    January 2011 to February 2012       • Recruitment and selection processes, training workshops.

BAXTER HEALTHCARE LABORATORY                                                 July 2008 to December 2010

Human Resources Manager 

• Implement Talent Inventory, 360° Evaluation for Executives and training programs aligned with the Regional Human Resources Strategic Plan.
• Improve the perception of Climate, achieving 90%
• Ensure the restoration of local operations after the earthquake of 2010.
• Reduce overtime by 63% after the first year.
• Re-implement the payroll payment system in a period of one week, managing to avoid fines and exposures to the SII (Tax Ministry).

MC DONALD´S CHILE                                                                              December 2006 a July 2008 

Head of Human Resources  

• Promote a new organizational culture achieving the first-time participation of the company in GPTW.
• Consolidate the performance evaluation process for restaurant and staff employees, achieving more than 95% of coverage.
• Develop and implement new Recruitment and Selection Policies, Internal Mobility Program, and training activities for leaders.

LATAM AIRLINES                                                                            October 2002 to November 2006     Organizational Development Project Manager 

• Ensure an adequate process of Performance Evaluation and development of reports for the Holding.
• Participate in the implementation of the first 360° Evaluation for Executives.
• Participate in the development of the project for the first of Performance Process for Pilots.

ERNST & YOUNG CHILE / EY                                                     September 1997 to October 2002 

Organizational Development, Training and Selection Manager     March 1999 to October 2002 

• Create the department from the scratch and develop Human Resources policies.
• Implement the Performance Evaluation Process aligned with the HQ.
• Develop the Onboarding Program and recruitment and selection process for trainees.

Recruitment & Selection Psychologist                                   September 1997 to February 1999   

• Carry out recruitment & selection processes and relationship with external and internal customers.

• BS Psychologist | Universidad Central de Chile | 1995
• Organizational Development Diploma | Universidad de Chile | 1998
• Coach Certification | BeCoach Institute | March 2019 to March 2020
• Strategic People Management Diploma | Universidad del Desarrollo | 2023 (on going)