Jaime Gajardo

Highly experienced engineer who has demonstrated the ability to lead diverse teams of professionals in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments in Chile and Latin America.

 Strong technical qualifications with a track record of more than 25 years of hands-on experience in software, system engineering and project management. 

Proven ability to successfully analyze an organization's critical business rules and technical requirements, identify deficiencies and potential opportunities, develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service.

2018 up to date Elipse.ai Santiago, Chile 

Founding partner in Elipse company, responsible for the design and development of omnichannel cognitive assistant based on artificial intelligence hosted on IBM cloud. This technology is applied in banking, health institutions, retail among others. These companies, by implementing these technologies, have obtained significant improvements in their indicators. This solution has been successfully implemented both in Chile and other countries.

2015 to 2018 Genesys Santiago, Chile

Part of the implementation team of important contact center solution up to 2000 seats in the Telefonica Chile Company, in order to offer telemarketing services to the final customers. The achievements have been high quality services and technical skill that respond to customer expectation. This was highlighted by Genesys and Telefonica

2008 to 2015 SIXBELL Chile Santiago, Chile Senior IT Business Consultant 

Technical and economic proposals for contact center solutions design for customers in Latin America. 

• Hardware and software design
• Technical and financial proposal
• Effective presentations

2005 to 2008 SIXBELL Chile Santiago, Chile Senior Technical head 

Software team leader for contact center solutions in Latin America.

• Customer facing
• Technical evaluations
• Project management 

1997 to 2005 SIXBELL Chile Santiago, Chile Project engineer 

Contact center software and system engineer for latin america

• 2013 TOEIC Training and Certification in Advanced English
• 2010 AVAYA Certifications
• 2011 Genesys Certifications
• 2009 BUSINESS MANAGEMENT Diploma
• 1997 Electronics and telecommunication engineer Federico Santa María University.