Lucas DellOro

Results-driven and service-minded professional, with more than 20 years experience in analytical equipment (as user and service engineer) and 6+ years of Field Service operations leadership, for a broad spectrum of industries (petrochemical, food, pharma, environmental, among others).
Strong experience in customer service, solution development based on customer needs and field service delivery supervision.

Regional Field Service Manager Jan 2021 - to date
♦ Manage post-sales service operations in Argentina & Chile, including field service
team (2 supervisors + 22 service engineers).
♦ People management (performance, training, development, salary planning).
♦ Definition and execution of field service business strategy for Argentina & Chile,
and management of area budget and resources to meet financial targets.
♦ Responsible for warehouse stock value (service parts and consumables inventory,
slow moving materials monitoring).
♦ Approval of service proposals and contracts development and negotiation,
focused on customer needs and efficient service delivery.
♦ Management of regional technical support and official training (certifications) for
Distributors (Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela)
within Analytical and Food business lines.
♦ Internal Auditor. Customer and ISO9000 Audit Liaison.
♦ Regional point of contact for Global Key Account Management and collaboration
in global service initiatives.

Tecnico Quimico, instituto La Salle Florida, Buenos Aires, Argentina.

Farmacia incompleto (50%), UBA, Buenos Aires Argentina