Roberto González

Results-driven senior project manager with a passion for building high-performing teams.

Highlights:

- Led development and execution of test plans, exceeding revenue targets with rapid product launches.
- 95% customer satisfaction through proactive problem-solving and championing UAT.
- Streamlined workflows and boosted team efficiency by 20%, upskilling teams for a 30% engagement increase.
- Established and trained testing teams from scratch and existing ones, saving $25k annually by eliminating 3rd party services.
- Reduced testing time by 40% with automation, improving project timelines and cost-effectiveness.
- Delivered 12 full-stack projects across the globe on time and under budget, exceeding quality benchmarks.
- Manager of a team of 24 software engineers
- Motivated and empowered teams, fostering ownership and accountability for an 80% commitment increase.

More:

Proven ability to learn new skills and adapt to diverse platforms and challenges.
Excellent communicator, collaborating effectively with cross-functional teams and stakeholders.
Deep focus on continuous process improvement, business continuity, program management, and value-added solutions.

Keywords: Revenue Generation, Market Awareness, Customer Acquisition, Customer Attraction, Customer Satisfaction, Company Growth, Employee Engagement, Cost Reduction, Process Efficiency, Project Management, Program Management, Software Testing, Quality Assurance, Test Automation, Team Leadership, Process Improvement, Full-Stack Development, Mobile Development (iOS and Android), Cloud Computing, Continuous Integration/Continuous Delivery (CI/CD), Software Development Life Cycle (SDLC), Return on Investment (ROI), Service Delivery, Technical Support, Test Case Design, Test Plan Development, Test Strategy Development, Root Cause Analysis, Resource Management, Software Architecture, Cloud Providers (AWS, GCP), Big Data, Compliance, Data Management, Data Privacy, Personally Identifiable Information (PII), E-Commerce, End User, Backend Development, Frontend Development, Project Management Tools (Jira, Confluence), Communication, Leadership, Microsoft Office Suite, Team Management, Negotiation, Adaptability, Recruiting, Enterprise Resource Planning (ERP) Systems (MS Dynamics, Siebel), Enterprise Service Bus (ESB) - MuleSoft, Customer Relationship Management (CRM) System (Salesforce), Data Analysis, Product Development, Agile Development Methodologies, Business Analysis, Requirements Gathering.

Software Engineering Manager

Equifax · Full-time

Sep 2022 - Present · 1 yr 4 mos

Santiago, Santiago Metropolitan Region, Chile · Remote

Led software development teams as a Manager of Software Engineering

Led a team of 14 software engineers, fostering a productive environment and cultivating solid relationships with quality and customer focus.
Implemented a Center of Excellence (CoE) to standardize and improve software development practices.
Contributed to the Quality Guild, helping to establish key performance indicators (KPIs) for quality-related initiatives.
Successfully migrated in-premise servers into Google Cloud Platform (GCP) for the employer workforce solution in the USA, ensuring smooth and successful transitions.

Demonstrated Exceptional Leadership and Technical Expertise

Effectively managed and motivated teams to deliver high-quality software products on time and within budget.
Utilized leadership skills and technical expertise to ensure quality standards were met and maintained.
Collaborated with other technical leaders to ensure a cohesive product suite and a seamless customer experience.
Established and maintained continuous integration and continuous delivery (CI/CD) pipelines to automate software builds, testing, and deployment processes.
Defined test strategies, estimates, and plans for automation (selenium, Etaf), migration, and performance activities
Validated and verified data integrity during migration processes, ensuring accurate transfer and minimal disruption.

Championed Cloud-Based Testing Practices

Created best practices in order to align with cloud testing methodologies, specifically focused on GCP services.
Defined and adapted testing strategies for cloud-based applications, ensuring compatibility and functionality within the Google Cloud environment.
Collaborated and reinforced the quality mindset with development, design, and architecture teams to ensure effective testing practices within the software development lifecycle.
Worked with other test teams within Equifax to improve and align testing practices across the company, specifically for EWS.

Skills: Quality Engineering · Stakeholder Relations · Analytical Skills · Testing · Quality Assurance · Team Leadership · Software Project Management · Agile Methodologies · Integration Testing · Test Planning · Software Development Life Cycle (SDLC) · Test Management · JIRA

Senior Software Test Architect

Globant · Full-time

2021 - Sep 2022 · 1 yr 9 mos

Santiago, Santiago Metropolitan Region, Chile · Remote

Championing Quality at Scale
- Spearheaded the implementation of best practices across all team members, including Solution Architects, Business Analysts, Developers, and Manual and automated testers.
- Successfully defined and road-mapped quality improvement initiatives within tight timelines, ensuring timely implementation and measurable impact.
- Established comprehensive internal and external Quality KPIs for effective performance monitoring and reporting.

Security and Performance Enhancement Expert

- Proactively identified, analyzed, and implemented robust security protocols and directives, significantly reducing the risk of security breaches.
- Played a pivotal role in automating processes, streamlining operations, and reducing delivery times without compromising quality.
- Successfully integrated automation(Cypress) initiatives with different systems, including Cloud environments, enhancing overall efficiency.

Effective Communication and Collaboration Catalyst

- Demonstrated exceptional communication and coordination skills, fostering collaboration between business and technical teams, vendors, and internal/external stakeholders across different regions.
- Effectively managed and mentored project team members, providing coaching, training, and guidance to elevate their skills and performance.
- Led testing efforts for web and mobile apps (for both iOS and Android), ensuring the highest standards of quality and user experience. Using real devices and device farms like BrowserStack and Firebase.

A Driving Force for Continuous Improvement

My unwavering commitment to quality improvement has resulted in significant cost savings, enhanced performance, and increased customer satisfaction. I passionately advocate for continuous learning and growth, always seeking innovative ways to drive excellence.

Skills: Quality Engineering · Stakeholder Relations · Analytical Skills · Jira · Test Automation

Senior Test Manager

Ericsson · Full-timeE

Jan 2016 - Sep 2020 · 4 yrs 9 mos

Santiago, Santiago Metropolitan, Chile · Hybrid

Work Scope: Project Planning & Execution, Quality Assurance / Testing, Customer Service Excellence, Budget Administration, Time Management, Team Building and Leadership, Staff Development, Communication and Collaboration. I have extensive years of experience managing mission-critical implementation projects in the telecommunications industry. I have a proven track record of successfully delivering projects on time, within budget, and to specification.

Following are the highlights of the value I brought to Ericsson: 

I've defined competencies for each region’s testing area groups and selected the report testing models. 

- Completed nine full-stack (OSS + BSS) projects worldwide within stringent budgets and deadlines for private and government institutions, including mission-critical projects on 3G, 4G, and 5G technologies, charging, billing, CRM, migration, and performance, among others.
- Established testing teams from scratch and set working methodologies in less than three weeks. With a proven track record of developing successful consulting teams. I am able to identify and recruit top talent, and I am able to create a high-performing team culture.
- Boosted the commitment and ownership of testing team members by over 80% and reduced 3pp services cost by up to 23%. 
- Entrusted with the responsibility of defining and implementing software quality assurance tests for the assigned projects within the respective region. 
- Made a significant contribution to accomplishing targeted quality standards while closely collaborating with customers and regulatory entities. 
- Identified and secured opportunities to drive operational excellence, standardize processes, and improve testing services.
- Appointed as Quality Authority in several projects in different countries/regions, including Latin America, the Caribbean, North America, Europe, and the Middle East.

Skills: Quality Engineering · Stakeholder Relations · Analytical Skills · Jira · Testing · Team Leadership · Integration Testing · Test Planning · Test Management · JIRA

QA Project Manager

Amdocs · Full-time

Feb 2013 - Jan 2016 · 3 yrs

Santiago, Santiago Metropolitan, Chile

Work Scope: Project Management, Customer Satisfaction & Retention, Risk Assessment & Mitigation, Consultative Cross-selling Approach, Key Relationship Building, Problem / Conflict Resolution, Communication & Collaboration

In this capacity, I provided professional support to the organization by overseeing day-to-day activities, including assessing and mitigating risks, designing test cases, taking corrective actions on quality deviations, writing and implementing test plans, and devising and ensuring compliance with test strategies. I coached and guided IT teams with a focus on enhancing learning/development capabilities. 

- Optimized customer satisfaction and retention over 90%, while offering exceptional services, such as capturing needs, providing requested information, addressing concerns, answering queries, and recommending solutions based on requirements and specifications. 

- Delivered projects with minimum escape defect ratio and sold services valued over $1.5 M through the cross-selling approach. 

- Served as a liaison between local and international development and quality teams. 

- Enhanced the testing techniques such as black box, with box, grey box including customer in early stages in order to align customer’s expectation.

- Developed positive working relationships with businesses and technical groups and improved systems and processes to resolve business problems.

Skills: Quality Engineering · Stakeholder Relations · Analytical Skills · JIRA

Software QA Senior Lead

Experian · Full-time

Sep 2011 - Feb 2013 · 1 yr 6 mos

Santiago, Santiago Metropolitan, Chile

Work Scope: Project Development & Testing, Operations Management, Report Preparation & Presentation, Bug Identification, Key Stakeholder Management, Communication & Collaboration. 

Following are the highlights of the value I brought to Experian:

I assisted management with project development and testing working in India, UK, USA, and Chile. 

- Reduced the defect escape rate up to 25% and spearheaded operations between five countries distributed around the world. 

- Drafted executive reports on execution, design, defects, and resolution time through HP Quality Center (ALM) and reported to stakeholders for support in decision-making processes. 

- Prioritized multiple projects, including Global Single Sign On (EWACS), Exchange 2010, Active Directory, Sun Enterprise Identity Management (EIDM), and Oracle Identity Management (OIM) with SQL use on UNIX environments. 
Work Scope: Project Development & Testing, Operations Management, Report Preparation & Presentation, Bug Identification, Key Stakeholder Management, Communication & Collaboration. Following are the highlights of the value I brought to Experian: I assisted management with project development and testing working in India, UK, USA, and Chile. - Reduced the defect escape rate up to 25% and spearheaded operations between five countries distributed around the world. - Drafted executive reports on execution, design, defects, and resolution time through HP Quality Center (ALM) and reported to stakeholders for support in decision-making processes. - Prioritized multiple projects, including Global Single Sign On (EWACS), Exchange 2010, Active Directory, Sun Enterprise Identity Management (EIDM), and Oracle Identity Management (OIM) with SQL use on UNIX environments.

Skills: Quality Engineering · Analytical Skills

Project Manager

Falabella · Full-time

Jun 2008 - Sep 2011 · 3 yrs 4 mos

Santiago, Santiago Metropolitan, Chile

Work Scope: Project Management, Quality Assurance, Customer Service Excellence, Resource Allocation, Strategy Development & Implementation, Vendor Auditing, Staff Coordination & Leadership, Communication & Collaboration

In this capacity, I performed a multitude of activities, such as leading testing teams, planning and allocating resources, designing testing strategies, performing vendor audits, presenting executive reports, training IT teams on testing procedures, methodologies and tools, and advising customers regarding specific defects and relevant impact on business. 

- Decreased test case creation time over 40%, as well as increased the accuracy of estimations for test cases up to 95%. 

- Conducted quality assurance for e-commerce regional projects (Colombia, Peru, Chile / Sodimac, and Argentina), while covering from unit testing to business user acceptance testing. 

- Identified opportunities for new testing services, including collaborating with testing and development team working in Chile, Argentina, Peru, Colombia, USA, and China. 

- Developed and implemented effective strategies for functional and non-functional testing, including systems for pricing, shipping, external logistics, promotions, payment integration, ordering, product catalog, digital marketing, ATG integration, Siebel, ASL+, and Enterprise Service Bus. 
 

Skills: Quality Engineering · Analytical Skills

Master's in Computer Engineering