LC225: Customer Solutions Representative Senior (BB-E3A4F)
Encontrado en: Neuvoo CL
Descripción:Company: FedEx Express LAC
Job Title: LC225: Customer Solutions Representative Senior
Job Requisition Number: RC306052
Job Family: FXE-LAC: Customer Experience
Time Type: Full Time
Santa Catalina De Chena 1000, San Bernardo
Santiago, Region Metropolitana de Santiago 8060103
College degree preferred. Three (3) years experience in customer problem/resolution or two (2) current years as a FedEx call center Customer Representative. Extensive knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications. Must possess a thorough knowledge of FedEx features of service, along with working knowledge of internal FedEx policies and procedures as they apply to trace, claims, FedEx services, etc. Excellent verbal and written communication skills. Ability to interact with upper management. Detail oriented. Proven ability to effective and negotiate sensitive customer issues. Ability to speak and write English required.
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