Maersk Group

Customer Experience Supervisor (BB-B7C49)

Encontrado en: Neuvoo CL

Descripción:

We offer

Our vision is simple: Maersk is the global integrator of container logistics, connecting and simplifying our customer's global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operator in the world with the most strategic locations to serve global supply chains.

Key responsibilities

Coach and lead team members
Drive transformations and change management projects
Ensuring team adheres to the standard processes and customer Specific IOP’s and monitors respective KPI’s
Support onboarding of new team members
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desi res
Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Own customer experience. Lead the team to achieve best in class Customer Service

We are looking for

Requirements
5+ years of experience in Logistics, with strong knowledge and expertise on developing and handling Inland/LCL/Air logistics businesses.
Strong knowledge of local logistics operations and systems, Infrastructure, competition and local supplier markets for insourced physical products.
Customer Service Experience , at least 4 years, with a strong customer centricity mindset.
5+ years of experience managing high performance and engagement teams.

Soft Skills
Leadership skills
Detailed oriented
Cost consciousness
Stakeholder Management

Apply Last application date: 2/3/2021

calendar_todayhace 3 días

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