At Dishcraft, our mission is to create happy, productive, sustainable workplaces by making automation accessible to food-service operations. Come join our talented team as we create advanced machines for the food industry.
First and foremost, at Dishcraft, we value people, intellectual curiosity, and transparent communication. We are looking for a Head of Operations who will be part of a growing team and have a chance to lead our multiple projects with cross functional deliverables. This position will report directly to the VP, Procurement, Supply Chain and Manufacturing.
About the Role: Partner effectively with product, manufacturing, marketing, sales, customer success, service and support, engineering, to ensure the successful execution of the company’s strategic vision and direction. Provide oversight of facilities, and operations functions, including external vendors, facilities growth and expansion, and customers. Lead strategy for component sourcing and manufacturing services across the company. Liaise with sales, customer success and product teams to manage customer requirements, ensuring on-time delivery, installation, service and support risk mitigation. Work with sales to ensure on-time customer deliveries and manage product allocations. Identify, recommend and implement changes to improve productivity and reduce cost. Monitor and analyze data for Dishlab efficiency. Direct the establishment, implementation and maintenance of production standards. Strategically plan and manage the dishwashing facility, transportation and customer deliveries. Optimize and coordinate on time delivery to 100% customer satisfaction Keep track of quantity, quality, stock levels, delivery times, transportation costs and efficiency Resolve and arising problems and complaints Meet cost, productivity, accuracy and timeliness targets Maintain metrics and analyze data to assess performance and implement improvements Plan routes, calculate duration of each run while fully coordinating personnel and managing inventory Recruit, hire, and manage exceptional additions to the Operations team.
About You: 8+ years of proven industry experience with at least five years as a manager Record of successful manufacturing process and logistics management Ability to work independently and handle multiple projects BS in Business Administration, or Operations
Dishcraft Robotics is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
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