Oracle

Client Success Specialist IV (BB-ECCFB)

Encontrado en: Neuvoo CL

Descripción:

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world.

Preferred Qualifications

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates and satisfaction to maximize revenue and minimize cancellations. Help to improve internal processes and systems to achieve operational performance that meets or exceeds goals.

Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Drives client issue resolution and management crisis by bringing the appropriate resources in to assist or escalations.

Manages and controls activities in multi-functional areas. Ensures appropriate operational planning is effectively executed to meet business needs. Prefer 07 years of professional working and supporting clients to achieve their goals. Demonstrated client facing relationship cloud knowledge experience. Understanding of various technical architectures and operating systems. Experience managing high level client relationships and escalations. Industry and Project management experience is desired.

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Job

:Sales

Travel

:Yes, 25 % of the Time

Location

:CO-CO,Colombia-Bogota

Other Locations

:CL-CL,Chile-Santiago:

Organization

:Oracle

calendar_todayhace 11 horas

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