MSD

Milking & Monitoring Technical Support Specialist LATAM (BB-A78DD)

Encontrado en: Talent CL

Descripción:
Job DescriptionOur Veterinary team use their scientific background to provide technical expertise and education to our customers, sales and marketing teams. With a deep knowledge of pharmacology and animal health we engage scientific exchange with external experts and industry leaders ensuring the scientific value of our animal health portfolio is understood.Accountability: To ensure MAHI products are installed and running in a professional, cost-effective way that ensures customer satisfaction. Are includes in this portfolio of solutions, milking automation systems, management software, auxiliary systems ( feeding/sorting gates/id systems), and monitoring solutions.Technical Support OverviewThe Technology Support Manager’s primary responsibility will be to provide and coordinate remote and field support to our company Intelligence's new installations and existing installed system base. This position provides a first response to all requests for technical support and assistance, and escalates and routes issues to appropriate staff at Corporate when needed. This position will also train and provide support to other internal staff and “preferred” partners or distributors.The candidate should also possess strong organization and coordination skills to manage not only his/her work but also direct the work of outsourced technology technicians who routinely install MAHI systems to ensure all issues are appropriately addressed, documented, and swiftly resolved.This position will be a critical member of the Technical Services team and will work closely with individual Sales Representatives and our outsourced technology technicians or “preferred” providers.This position may require significant travel.Primary Responsibilities Include:System SupportProvide first response technical support to all issues reported via phone, on-site visits, and remote monitoring. Technical support includes troubleshooting computer hardware and software, replacements and upgrades, and data migration from third-party herd management software providers.Set up, manage, and promote usage of phone support help desk.Ensure all issues are expediently addressed, resolved, and documented with technical notes.Provide technology orientation and training to Field Sales and Field Post Sale Support representatives.Provide monthly support reports to management and analyze results.Actively raise issues and recommend improvements to support services.Management of Installation and Support VendorsProvide training, manuals, and background needed to installers to ensure proper and cost-effective installs. Communicate professionally with them on an as-needed basis.Direct the work of external technology vendors who provide installation and support on-site to our customers.Manage the installation and support process (onsite and documentation) for technology vendors.Use Project Management skills and organization to successfully manage multiple projects at once.Basic System AdministrationProvide system setup management and initial system configuration.Remotely review and monitor system operation and backup.Minimum Requirements Technician / Automation Engineer / Mechanics / ElectronicsExperience with milking automation solutions.At least 3 years' experience as a technical support team leader.Experience providing service and communicating with a large scale customer base.Experience in troubleshooting and technical analysis.IT skills, such as networking and network troubleshooting.Experience in web systems.Good Knowledge of SQL.Fluent English & Spanish (read/write/speak).NOC /QA / Dev knowledge and experience – AdvantageGood knowledge of Linux OS systems, especially Ubuntu/Debian - AdvantageWe are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.What we look for ... In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.INVENT.IMPACT.INSPIRE. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Search Firm Representatives Please Read Carefully Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: RegularRelocation:InternationalVISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Shift:Valid Driving License:Hazardous Material(s):

calendar_todayhace 3 días

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info Full time

location_on Renca, Chile

work MSD

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