IT Support - Santiago de Chile - Global Services Business

Global Services Business
Global Services Business
Empresa verificada
Santiago de Chile

hace 2 días

Valentina Hurtado

Publicado por:

Valentina Hurtado

beBee Recruiter


Descripción

Profile:
Oriented to the diagnosis and repair of Hardware and Software problems in computer equipment. - Systems, IT, or communications professional Years of experience in technical support for computer equipment, printers, and accessories +++ communication equipment such as routers, switches and hubs, - Medium English - Good presentation and especially:
  • Microsoft Windows Support
  • MS Office Tools, O365, Sharepoint, Teams
  • Hardware Support
  • Network Support and Troubleshooting
  • Videoconferencing Support
  • Peripheral Support
  • Monitoring Tools Knowledge
  • Vendors and Supplier handling
  • Depot Management
  • Mobile Telephones BASIC knowledge and troubleshooting
  • Manufacturing devices support (handhelds, computers, thermal printers)

Tasks:
To resolve assigned tickets in adherence to agreed SLA and quality standards of the company: 1. To maintain high login Efficiency (Availability) for customers 2. To resolve tickets within agreed SLA of ticket volume and time 3. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies 4.

To ensure positive customer experience and CSAT through First call resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases 5.

To update worklogs and follow shift/ escalation process and process compliance. 6. Work on value adding activities such Knowledge base update & self-development.

Desired skills - Customer service attitude - Ability to analyze and synthesize information - Inclination for teamwork - Patience and ability to concentrate.


Requisitos:


  • Microsoft Windows Support
  • MS Office Tools, O365, Sharepoint, Teams
  • Hardware Support
  • Network Support and Troubleshooting
  • Videoconferencing Support
  • Peripheral Support
  • Monitoring Tools Knowledge
  • Vendors and Supplier handling
  • Depot Management
  • Mobile Telephones BASIC knowledge and troubleshooting
  • Manufacturing devices support (handhelds, computers, thermal printers)
Beneficios


Prestaciones de Ley Sueldo competitivo Ubicación site: Espoz 3150, Piso 3. Vitacura, Santiago de Chile Crecimiento y desarrollo laboral k de acuerdo a experiência Cursos y certificaciones

Más ofertas de trabajo de Global Services Business