- Always be uptodate with the cuttingedge technology
- Debug customer's complex integrations and suggest solutions accordingly
- Work with different frontend and backend frameworks
- Analyze logs and narrow down issues
- Promote technical education among customers
- Be a goto person on product's technical aspects
- Be the voice of the customer on every technical aspect
- Excellent English skills (at least C1 for both spoken and written)
- Previous experience in customer or technical support
- Proficiency with SDKs
- Familiarity with JavaScript frameworks
- Some understanding of backend frameworks
- Basic proficiency in SQL (knowledge of SQL is advantageous)
- Basic knowledge of HTML
- Experience with Postman Agent, including an understanding of the Request & Response cycle and response status codes
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbpsdownload and 40 Mbpsupload)
- Familiarity with Yarn and npm
- Experience with Git and GitHub
- Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
- Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Worklife balance
- Responsive management interested in your growth and longlasting cooperation
- Greenhouse conditions for selfdevelopment
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L1 / L2 Technical Support Consultant (Chile) - Santiago de Chile - SupportYourApp
Descripción
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as an L1 / L2 Technical Support Consultant at a cutting-edge platform that offers blazing-fast integration of a robust user infrastructure, ensuring that businesses can deliver exceptional user experiences while focusing on growth and innovation.
Excited? Let's see what it takes
What you will do:
What you need to succeed in this role:
Will be a great plus:
Benefits and Perks:
Who we are:
SupportYourApp is a Support-as-a-Service international company that provides BPO services for IT companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
send your CV in English, pointing out your outstanding skills
**DISCLAIMER
