Manager/ Customer Success - Santiago, Chile - Sovos Compliance

Descripción

Build your future with Sovos. If you are looking for anopportunity where career-minded professionals can achieve successwhile bringing their best and whole selves to work each day, Sovos maybe the company you have been looking for. Employees at Sovos operateon the leading edge of digital technology while working to improvelives and the communities in which we live and work. When we say SolveTax for Good, we mean For Good in every sense of the word. Ourorganizational commitment is to provide a place where employees canthrive and progress in their careers while having the support behindthem that only a global company can offer. Sound like thismight be the opportunity you have been looking for? It's notabout what you have done somewhere else, it's all about what you arecapable of doing here.


The Work You'll Do:

The CustomerSuccess Manager proactively engages with customers to ensure they aregetting value out of Sovos products and services and helps lead themto successful outcomes.

The Customer Success Manager is an internaladvocate for Sovos customers, provides access to the right Sovosresources and assists with implementing the resolution to issues.

TheCustomer Success Manager is the primary point of contact with ourcustomers and assists with coordinating other internal teams -including Sales, Marketing, Product Management and ClientOperations.

• More specifically, you will:_
• Understandbusiness priorities, technology landscape and internalstakeholders
• Conduct recurring business reviews withcustomers
• Monitor Customer Health, including risk indicators andopportunities for growth
• Develop and facilitate customerengagement plans, including coordinating resources for training andprojects to improve adoption
• Promote available content including webinars, best practice guides, user guides, and the Sovosonline portal
• Reinforce important communications about Sovosproducts, including releases
• Drive renewal readiness throughinternal coordination and customer engagement
• Facilitateescalation management and issue resolution
• Build and maintainstrong working relationships with colleagues in sales, clientoperations, product management and marketing to collaborate oncustomer priorities
• Participate in the implementation of selectprojects and initiatives
• Provide feedback to continuously improveprocesses and programs
• Deliver and participate in training on newtopics; serve as mentor to newer team members
  What We NeedFrom You: 24 years' experience in customerfacing roles(ex. services, support, sales) preferred
• Ability to manage strictdeadlines and work independently
• Effective communication skillsat all levels including with senior management and technicalpersonnel
  What Does Sovos Offer You?
• The tools toenhance your life because we want you to enjoy your life outside ofwork and inside_
• Mentoring Programs
• Management Bootcampsand Development Trainings
• Yearly performance reviews wherecompensation and performance are assessed and rewarded generously
• Clear paths for growth within our roles (but we know that careerdevelopment can be like a spider web, not a ladder we give you thetools to move outside of your career as well Sovos is an equalopportunity employer committed to providing an environment thatcelebrates diversity and where equal employment opportunities areavailable to all applicants and employees.

We do not discriminateagainst race, color, religions, national origin, age, sex, maritalstatus, physical or mental disability, veteran status, genderidentity, sexual orientation, or any other characteristic provided bylaw. At Sovos, all employees are encouraged to bring their wholeselves to work. **Company Background

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