Technical Consultant Engineer - Cunco, Chile - Capgemini

Descripción

Description

As a Technical Consulting Engineer your main goals are to ensure Smart Bonding is operational, and increase our customer satisfaction. You would:

Analyze and solve issues of the Smart Bonding integration and all involved technologies (2nd to 3rd level support)
Manage internal support tools and Customer SLAs
Participate in developing and testing new technologies and integrations
Engage with customers and partners
Coordinate the support process between internal and external parties
Write documentation and improve our processes
Innovate Smart Bonding to improve efficiency and automation
Qualification Requirements

You must have:

A Methodical and structured style of working with a strong analytical mind
Robust problem solving skills
Excellent collaborative skills across multi-cultural teams and emotional intelligence
Excellent English – spoken and written
Experience supporting customers/Operations experience
SaaS support experience
Understanding JSON / XML / YAML
Experience using APIs (sending/receiving data)

Of advantage is any of the following:

Scripting or software development experience (Any programming language)
Deep understanding of APIs (Design, Implementation, Usage)
Experience with Mulesoft as an API Integration Platform
Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
Knowledge of text encoding
Technical Education – i.e. Bachelor or higher in STEM
ITIL Certification
DevNet Certification
Knowledge of Networking (CCNA/CCNP, TCP/IP)
Push vs Pull