Analista de Customer Care - Rancagua - confidential

    confidential
    confidential Rancagua

    hace 2 días

    De jornada completa
    Descripción
    de la oferta


    Importante empresa del sector de servicios de laboratorio se encuentra en búsqueda de un/a Analista de servicio al cliente para su área pecuaria, quien será responsable de garantizar una experiencia de atención al cliente alineada a altos estándares de calidad, servicio y eficiencia operativa.


    El rol tiene como objetivo principal gestionar de manera integral los requerimientos de clientes, actuando como nexo entre las áreas comerciales, operativas y técnicas, asegurando tiempos de respuesta oportunos, trazabilidad y satisfacción del cliente.


    Principales funciones:
    Gestión de contactos entrantes (teléfono y correo) por consultas de análisis, precios y servicios.
    Atención de solicitudes, reclamos y requerimientos de clientes.
    Coordinación con áreas internas (Ventas, Operaciones, Calidad)
    Gestión de cuentas nuevas y configuración de datos en sistemas informáticos de la empresa.
    Elaboración y seguimiento de cotizaciones y oportunidades comerciales.
    Administración de información de clientes y actualización de datos.
    Participación en iniciativas de mejora continua y experiencia de cliente.


    Requisitos:
    Formación técnica o profesional en Administración, Ingeniería, Química, Bioquímica, Microbiología o carrera afín.
    Experiencia mínima de 1 año en atención al cliente, idealmente en servicios B2B.
    Manejo de herramientas digitales (LIMS, CRM, plataformas de gestión).
    Alta orientación al cliente, habilidades comunicacionales, organización y trabajo colaborativo.


    Competencias clave:
    Empatía y asertividad.
    Capacidad de gestión de múltiples requerimientos.
    Autocontrol en situaciones de presión.
    Orientación a resultados y mejora continua.
    Trabajo interdisciplinario.

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