Office Manager/Analyst - Santiago Metropolitan Region
hace 1 día
Descripción del trabajo
Office Manager/Operations Analyst
Hybrid working in Santiago
Competitive salary
About The Role
We are looking for a junior professional with strong analytical and operational skills, combining data management, process control, and business support.
This role will have a key focus on performance management, metrics tracking, and data quality. The individual will also act as the leader of the CRM Data Quality project while maintaining basic operational office management tasks (billing, collections, and supplier management).
It is a cross-functional position with high exposure to the business, ideal for someone looking to grow into areas such as finance, operations, or strategic management.
Responsibilities
- Performance Management & Control:
- Support the measurement and tracking of commercial and operational KPIs.
- Prepare weekly and monthly performance reports by team and individual, including analysis and insights.
- Identify deviations, flag risks, and propose improvements in processes and metrics.
- Provide clear and timely data analysis to support decision-making.
- Data Quality & CRM (Key Role):
- Lead the Data Quality project, ensuring consistency, completeness, and accuracy of CRM information.
- Extract, cross-check, and validate data from the CRM system.
- Create databases in Excel and generate reports using Power BI.
- Collaborate with corporate reporting teams to align metrics and definitions.
- Document processes and best practices for data usage.
Billing:
- Ensure consultants have all necessary documentation for invoicing.
- Verify client onboarding, credit checks, and RIBS creation.
- Manage the complete billing flow within the system.
- Send invoices to clients and confirm receipt (next business day).
- Generate monthly reports on:
- % of billing vs RIBS date.
- Billing time (RIBS → invoice sent).
- Collections:
- Design, document, and execute the collections process.
- Coordinate closing emails and purchase order (PO) management.
- Proactively contact clients via email/phone/meetings regarding payments.
- Maintain a weekly collections dashboard (ebnis and bad debts).
- Proactively flag risks of overdue payments.
Send reports:
- Start-of-month email with general status updates.
- Weekly updates (Wednesdays) by team.
Supplier Management:
- Identify and maintain a portfolio of suppliers.
- Create an Excel database with relevant supplier information.
- Define evaluation criteria (price, quality, compliance).
- Support ordering processes and external service controls.
Profile Requirements
Education
Professional or technical degree in:
- Business Administration / Commercial Engineering
- Accounting
- Industrial Engineering
- Related fields
Experience
0-2 years of experience (junior profile).
Preferred experience in administrative roles, financial positions, performance control, or data analysis.
Technical Skills
- Intermediate-advanced Excel skills (pivot tables, formulas, data cross-checking).
- Basic-intermediate Power BI knowledge (or strong motivation to learn).
- Database management and information extraction.
Key Competencies
- Strong attention to detail and organizational skills.
- Analytical thinking and logical reasoning abilities.
- Proactive mindset with a sense of responsibility.
- Ability to prioritize tasks effectively and follow through consistently.
- Coordination skills across different teams.
- Structured, reliable, methodical personality.
What We Offer
- Cross-functional role with high visibility within the business.
- Accelerated learning in metrics tracking, performance management, and financial operations.
- Direct exposure to decision-making processes.
- Growth opportunities toward roles in performance control, operations, or finance.
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