Client Support Assistant - Santiago de Chile - FAO

FAO

Empresa verificada

Santiago de Chile

hace 2 semanas

Publicado por:

Valentina Hurtado

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Descripción

Job Posting: 30/Oct/2023

Closure Date: 20/Nov/2023, 4:59:00 PM

Organizational Unit:
RLC - Regional Office for Latin America and the Caribbean (Santiago)

Job Type:
Staff position

Type of Requisition:
General Service

Grade Level:
G-5

Primary Location:
Chile-Santiago

Duration:
Fixed-term: 2 years with possibility of extension

Post Number:
CCOG Code: 2101

IMPORTANT NOTICE:
Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located._

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FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture:

Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply:

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Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values:

FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination:
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for

_better production_,
_better nutrition_,
_a _
- better environment,_ and
_a better life_, leaving no one behind.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensure the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improve the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

The post is located in the Shared Services Centre (SSC) based in the Regional Office for Latin America and the Caribbean (RLC) in Santiago, Chile.

Main Purpose
The Client Support Assistant coordinates and performs the full range of client related support services. He/she ensures quality and consistency of the flow of office work and information in the work unit.

Supervision Received/Exercised

The Client Support Assistant reports to the National Professional Officer (Shared Services Centre) under the overall guidance of the Client Support Associate.

The incumbent operates independently, takes decisions on work priorities and exercises initiative for dealing with cases without precedents. Supervision received is focused on the quality of work outputs. He/she provides guidance and advice to other office support staff.

Working Relationships

The Client Support Assistant works closely with a wide range of colleagues, with business units and external clients, performing and coordinating client-related support services, and providing procedural guidance and information.

Key Functions/Results

Provide second line support in resolving client enquiries and technical issues across multiple disciplines, including issues related to corporate systems and procedures.
Review and resolves specific clients' problems, which may be longstanding or of a more complex nature.
Foster effective client partnerships and joint accountability for process outcomes; support periodic Service Level Agreements (SLAs)'performance reviews with clients; monitor and escalates performance concerns.
Identify where users encounter problems in processing transactions, identify data discrepancies in the system, propose adjustments as appropriate, participate in testing system changes.
Maintain the SSC service catalogue and service level agreements, continuously evolve with changing client needs.
Assist FAO personnel, transaction initiators and approvers in processing Procure to Pay, Finance, Travel and HR transactions in the FAO Global Resource Management System (ORACLE), and advise on FAO rules and procedures.
Handle incoming queries through a tracking system and phone within the established Service Level Agreement.
Draft documents and correspondence of moderate complexity.
Performs other duties as required.