Sobre Jason Ramsay:
UX Designer - I have a strong background in client relations, recruitment, and sales. As an experienced professional, I have developed the ability to communicate and plan with a variety of clients and stakeholders from different backgrounds and cultures. I am also skilled in optimising work processes and delivering on customer expectations to holistically enhance the user experience.
Experiencia
Account Manager Regional Lead (All Americas)
Oct 2020 - Jun 2022
The Intern Group (EdTech SaaS)
- Stakeholder management with over 500 B2B clients across the Americas region.
- Executed key companywide growth projects across departments, increasing speed and satisfaction of the placement process by 20%
- Established a filing system in Salesforce to manage and maintain 500+ relationships with accounts in the Americas
- Halved staffing budgeting for the region by improving staffing efficiency and automation, reducing the demand for repetitive tasks and increasing client satisfaction
- Established a communication team and organisation methods along with the Colombian Government to recruit over 40 interns in globally expanding tech start-ups over 18 months.
Regional Sales Manager (Europe)
Feb 2019 - Oct 2020
The Intern Group
- Established, enforced and met core KPIs for the sales team resulting in a 100% increase in commissions for team members during high season.
- Mentored, trained and progressed direct reports one on one to improve performance, and soft skills to advance internally in the company.
- Developed international communication skills by Interviewing 2000+ prospective students and recent graduates spread over 150 nationalities.
- Engaged with students applying to the program with excellent customer service through application to enrolment resulting in increased NPS scoring.
- Lead a sales team by example, by consistently achieving individual sales targets of over 30% conversion rate yearly
International Admissions Officer
Jun 2017 - Feb 2019
The Intern Group
- Achieved a consistent sales goal of >30% conversion resulting in record growth of the company sales
- Led and established a project to create a companywide Complaint Management Guide that took team members through the process of specific outcomes and how to navigate risk management of the situation on a scale of escalation. This decreased the need for upper management intervention by 80% of cases globally.
- Developed international communication skills by Interviewing 2000+ prospective students and recent graduates spread over 150 nationalities
- Feedback Champion and Assistant Chair – Successfully retrieved user research feedback from current clients across multiple touch points of the company’s services. Analysed feedback on a scale of severity, then categorised it on a cost vs. impact scale. I and the Chair of Feedback collected all relevant data to report to the Senior Management and CEO to discuss actions.
Boutique Hotel Supervisor
Sep 2015 - May 2017
The Aubrey Hotel Boutique
- Curated a concierge management system that enabled sales to double in tours and satisfaction of guests and tour partners to improve, leading to increased revenue.
- Established a multilingual organisational system for emails, messages and internal communications to improve communications with all stakeholders at the hotel. This resulted in much clearer communication between departments, and receptionist staff.
- Managed the hotel’s online presence, coordinating with online booking engines to ensure up-to-date pricing information as well as monitoring and replying to guest comments on TripAdvisor.
Hostel Manager
Nov 2014 - May 2015
Ventana Sur Hostel
- Maintained top-level communications with all guests arriving at the hostel resulting in the hostel being rated one of the top 3 in the city.
- Managed a team of volunteers to ensure a 24-hour coverage of the hostel was achievable Managed core maintenance needs to ensure the hostel stayed at the best quality.
- Organised and rolled out seasonal pricing across multiple hospitality platforms to keep the hostel profitable and competitive.
Barista Maestro
Feb 2014 - Nov 2014
Costa Coffee
- Achieved all qualifications for a supervisory role in the coffee shop, including all speciality drinks and designs, managing the opening and closing of the store, and stock orders.
- Collaborated in opening a brand-new store, using teamwork and exceptional customer service skills, resulting in the store excelling in their 2-6 months sales goals.
- Managed the community outreach role by organising charity events to raise money for the community.
Educación
Certificate UX & UI for UX Designer
CareerFoundry - June 2023
National Diploma in Business
North Devon College - June 2009
Profesionales del mismo sector Tecnología / Internet que Jason Ramsay
Profesionales de diferentes sectores cerca de Providencia, Provincia de Santiago
Otros usuarios que se llaman Jason
Trabajos cerca de Providencia, Provincia de Santiago
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Product Manager Contenido TV/OTT
Encontrado en: Jooble CL O C2 - hace 2 días
CLARO-VTR Santiago, ChileQueremos darte la bienvenida al proceso de postulación para el cargo de Product Manager Contenido TV/OTT. · Esta es la primera fase del proceso, en la que requerimos que completes alguna información de tu perfil y luego juegues junto a nosotros. · Antes de jugar, te recomenda ...
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Ingeniero/a Control de Gestión
Encontrado en: Talent CL C2 - hace 3 días
CCU Santiago, ChileEn CCU nos apasiona · crear experiencias para compartir juntos un mejor vivirNos encontramos en búsqueda de un/a Ingeniero de Control de Gestión para desempeñarse en la Compañía Pisquera de Chile en nuestro Edificio Corporativo de Las Condes. · Principales funciones del cargo: · ...
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COORDINADOR/A DE CONVIVENCIA Y BIENESTAR
Encontrado en: Talent CL C2 - hace 2 días
Pontificia Universidad Católica de Chile Santiago, Chile Jornada CompletaMisión del Cargo: · Desarrollar e implementar estrategias que fomenten la convivencia positiva entre estudiantes, docentes y personal administrativo, al mismo tiempo que apoya el bienestar integral en el ámbito académico. · Principales Funciones y Tareas: · Conocer, promover y ...