Customer Service Representative-2 - Santiago de Chile - Alcon

Alcon

Empresa verificada

Santiago de Chile

hace 1 semana

Publicado por:

Valentina Hurtado

beBee Recruiter

Descripción

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service:
Providing customer service and support via phone, online chat, or text including: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service:
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

Acting as liaison between customers, production and distribution departments related to specific customer orders Providing technical and non technical customer support in a walk in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.