Vehicle Administration Supervisor - La Florida, Chile - Fisker Inc

Descripción

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth.

Passionately driven by a vision of a clean future for all, the company is on a mission to become the No.

1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit
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Role Overview

Duties & Responsibilities- Effectively manage a team of up to 10+ Vehicle Admin Coordinators.- Lead the Vehicle Admin customer relations process management by observing, installing, and training approved processes.- Develop accountable, continuous improvement plans by observations and conducting meetings.- Oversees workflow and scheduling of the Vehicle Admin Coordinators in assigned regions.- Ensure Coordinators understand and comply with all objectives, performance standards, and policies.- Answer Coordinator questions regarding best practices.- Coach Admin Coordinators through challenging customer service issues.- Work with the Vehicle Admin Manager to develop monthly, quarterly, and annual goals and action plans for the Vehicle Admin Coordinators.- Monitor process flow to ensure Admin Coordinators are meeting expected timeliness and customer volume to meet Fisker's monthly and quarterly sales plan.

Ability to make swift decisions where appropriate to ensure Fisker's goals are obtained.- Work with other supervisors and management team members to support Coordinators and maximize customer satisfaction.- Hire, onboard and train Fisker Vehicle Admin Coordinators.- Conducts performance evaluations that are timely and accurate.- Handles discipline and termination of employees as needed and in accordance with company policies.- Ability to multitask and stay organized.- Ability to stay calm in stressful situations and meet strict objectives.- Strong grasp on the company's products, services, and customer service policies.- Provide operational support to business partners for ad-hoc initiatives.- Develop and maintain relationships with internal and external stakeholders where required.- Perform other duties as assigned.

Basic Qualifications / Knowledge / Experience- Minimum 5+ years of customer service experience- Minimum 5+ years of administrative and/ or sales support in a professional office environment- Supervisor and or training experience preferred.- Bachelor's degree preferred.- The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, and Outlook), 10-key and the ability to accurately operate other office equipment.- Previous ERP and/or CRM experience is a plus.- Strong verbal and written communication skills- Extremely organized and detail-oriented- Creative, strategic thinker- Demonstrated problem solving and research skills.- Results and success-oriented mentality, conveying a sense of urgency and driving issues and projects to closure.- Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams.- Ability to work well while multi-tasking in a high performance, fast paced team environment.- Data Entry and Organization skills.

Preferred Skills / Experience / Competences- Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty

• Business Acumen:

Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization

• Customer Centricity:

Anticipates evolving customer needs and how to address them, doing the right thing in the right way

• Decision Making:

Makes timely, informed decisions that consider the facts, goals, constraints, and risks

• Analytical Thinking:

Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions

• Teamwork & Collaboration:

Facilitates Collaboration, actively engaging and to make joint decision and share best practices

• Displays Global Perspective:

Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

Expected Salary Range:
$58, $64,560.00 a year.

Benefits:

Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.

Coverage is effective on the first day of employment, and Fisker covers most of the premiums for emp