Project Leader - Santiago de Chile - Tomra

Tomra

Empresa verificada

Santiago de Chile

hace 1 semana

Publicado por:

Valentina Hurtado

beBee Recruiter

Descripción

de la empresa

About Us

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries.

Transforming global food production to maximize food safety and minimise food loss by making sure
Every Resource Counts, has been our strength for over 50 years.

At TOMRA, we want people to
innovate, show
passion in their work and be
responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Descripción del empleo

This position works with the allocated Project Managers to oversee and complete the installation of TOMRA Fresh Food projects and integration of third party equipment to ensure our customers experience a seamless installation that exceeds their expectations.

As well as overseeing installation this role is required to be "hands on" completing technical installation tasks as set down by project plans.

When not working on install project this role is required to be part of the Regional Field Service team support TOMRA equipment in the field in terms of maintenance and break fix.

Key Responsibilities

Installation

Collaborate with the assigned project manager on an install project plan, sequencing activities and local resource scheduling
Lead the team of installers to complete consistent quality installation in line with the applicable project plan. This includes daily task scheduling, tool box meetings and overseeing quality workmanship
Undertake technical installation and fabrication work as set down by project plans, this could be onsite or offsite
Lead, monitor and maintain the highest level of installation and customer service quality at all times
Coordinate with TOMRA supply chain and local suppliers for additional parts and integration ensuring the solution is cost effective and in line with customer expectations
To identify and resolve install issues, making sure guidance is given to installers when and where required
Provide regular reporting on installation progress ensuring that any issues are resolved or escalated to project managers as necessary
Research into upcoming projects to assist Project Manager identify spec, design, supply issues

Field Service Repair and Maintenance (where required)

Provide preseason services for TOMRA solutions on customer sites
Support for set up of TOMRA equipment or help troubleshoot installed solutions
Perform a full range of servicing and repair service procedures including diagnostics, on assigned equipment.
Share customer feedback and insights with fellow field technicians and the wider services team
Identify how to surpass customer expectation and create new opportunities during visits by providing service that goes above and beyond the initial customer request
To identify and resolve any outstanding installation or commissioning issues and ensure feedback is given to the installation team when and where required
Ensure all documentation including safe operation plans, guides manuals and service records are up to date and recorded in the applicable files or databases

Documentation

Ensure all install documentation, including project plans, safe operating procedures, installation guides and manuals are complete before commencement
Complete final installation documentation so that there is an accurate record of the installation for reference by other TOMRA Fresh Food team members
Ensure that at the conclusion of installation all hand over documentation is provided to the commissioning and / or field service teams

Service

To proactively provide an exceptional customer installation experience
To report customer feedback to engineering and production teams
Work with customer and other contractors to coordinate service activities as necessary
Where necessary undertake equipment servicing

Continuous Improvement

To advise project managers and service leaders on ways to improve the efficiency and quality of installation
To make recommendations on improvements, training and people development requirements

Organization

Complete administrative tasks in an accurate and timely manner
Comply with safe working practices in accordance with Health and Safety Policy and Procedures
Observe and comply with policies procedures and quality management systems
Positively and actively support effective communication, encourage and provide constructive feedback
Support the overall organizational vision, values and culture
Assist others with the selection of approaches, methods and/or services as required
Any other reasonable duties as required

Requisitos: