Customer Success Manager - Chile - Sovos Compliance

Descripción

If you are looking for anopportunity where career-minded professionals can achieve successwhile bringing their best and whole selves to work each day, Sovos maybe the company you have been looking for.

Employees at Sovos operateon the leading edge of digital technology while working to improvelives and the communities in which we live and work.

Ourorganizational commitment is to provide a place where employees canthrive and progress in their careers while having the support behindthem that only a global company can offer.

Sound like thismight be the opportunity you have been looking for? It's notabout what you have done somewhere else, it's all about what you arecapable of doing here.

The CustomerSuccess Manager proactively engages with customers to ensure they aregetting value out of Sovos products and services and helps lead themto successful outcomes.

The Customer Success Manager is an internaladvocate for Sovos customers, provides access to the right Sovosresources and assists with implementing the resolution to issues.

TheCustomer Success Manager is the primary point of contact with ourcustomers and assists with coordinating other internal teams -including Sales, Marketing, Product Management and ClientOperations.

• More specifically you will:_
• Understand businesspriorities, technology landscape and internal stakeholders
• Conduct recurring business reviews with customers
• MonitorCustomer Health, including risk indicators and opportunities forgrowth
• Develop and facilitate customer engagement plans,including coordinating resources for training and projects to improveadoption
• Promote available content including webinars, bestpractice guides, user guides, and the Sovos online portal
• Reinforce important communications about Sovos products, includingreleases
• Drive renewal readiness through internal coordinationand customer engagement
• Facilitate escalation management andissue resolution
• Build and maintain strong working relationshipswith colleagues in sales, client operations, product management andmarketing to collaborate on customer priorities
• Participate inthe implementation of select projects and initiatives
  What WeNeed From You
• 12 years' experience in customerfacing roles(ex. services, support, sales) preferred
• Ability to manage strictdeadlines and work independently
• Effective communication skillsat all levels including with senior management and technicalpersonnel
  What Does Sovos Offer You?
• The tols toenhance your life because we want you to enjoy your life outside ofwork and inside_
• Mentoring Programs
• Management Bootcampsand Development Trainings
• Yearly performance reviews wherecompensation and performance are assessed and rewarded generously
• Clear paths for growth within our roles (but we know that careerdevelopment can be like a spider web, not a ladder we give you thetools to move outside of your career as well
• Generous time offand benefits Sovos is an equal opportunity employer committedto providing an environment that celebrates diversity and where equalemployment opportunities are available to all applicants andemployees. We do not discriminate against race, color, religions,national origin, age, sex, marital status, physical or mentaldisability, veteran status, gender identity, sexual orientation, orany other characteristic provided by law. At Sovos, all employees areencouraged to bring their whole selves to work. **CompanyBackground #J18808Ljbffr