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    Procure to Pay Support Specialist - Santiago, Chile - Vacasa

    Vacasa
    Vacasa Santiago, Chile

    hace 2 días

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    Descripción

    Why Vacasa

    We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

    Why Finance at Vacasa

    Finance at Vacasa is much more than dollars and analytics, it's about building relationships across the organization to increase trust, partnership, and creating one shared source of truth and the ability for people to healthfully disagree and work together. It is about helping the organization accurately reflect performance and to see around the corner and understand how performance today impacts us over the next 12-24 months and highlights the areas of focus that have the greatest impact. We strive to be a trusted business partner which requires intellect, collaboration, curiosity, dedication and ingenuity to achieve. Our team works together to find and implement solutions in the face of challenges at every turn. We make it happen and we grow--ourselves and our company.

    What We're Looking For

    The Procure-to-Pay Support Specialist will be an integral member of the Procure-to-Pay (P2P) team, responsible for providing timely and effective support to both internal and external stakeholders. This role will involve troubleshooting issues, answering inquiries, and providing guidance related to the Coupa procurement system and Netsuite ERP. The Procure-to-Pay Support Specialist will report to the P2P Support Team Lead and collaborate closely with cross-functional teams to ensure smooth operations and user satisfaction within the procurement process.

    What You'll Do

  • Serve as the primary point of contact for users seeking assistance with the Coupa procurement system and Netsuite ERP.
  • Provide timely and accurate responses to inquiries via email, phone, or ticketing system, adhering to established service level agreements (SLAs).
  • Troubleshoot and resolve user issues related to system functionality, access permissions, and transaction processing.
  • Conduct user training sessions and create user guides and documentation to support system usage and best practices.
  • Collaborate with IT and system administrators to escalate technical issues and coordinate resolution efforts.
  • Maintain a thorough understanding of the organization's procurement policies, procedures, and workflows.
  • Identify opportunities for process improvements and system enhancements to optimize the procure-to-pay process.
  • Assist in testing new system features, upgrades, and integrations, providing feedback and recommendations for improvements.
  • Participate in cross-functional projects and initiatives to support the strategic objectives of the procurement function.
  • Stay informed about industry trends and best practices in procurement and ERP systems.

    • The Skills You'll Need

  • Bachelor's degree in Business Administration, Information Systems, or a related field preferred.
  • Previous experience in a support or customer service role, preferably in a procurement or finance environment.
  • Work effectively both independently and as a member of the team
  • Previous experience in a support or customer service role, preferably in a procurement or finance environment.
  • Work effectively both independently and as a member of the team
  • Ability to analyze data for complex situations
  • Strong technical aptitude and proficiency in using business software applications.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Strong understanding of procure to payable principles, processes, and best practices.
  • Familiarity with procurement processes and systems, particularly Coupa and Netsuite, is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders.
  • Detail-oriented with strong analytical and problem-solving abilities.
  • Experience with process improvement initiatives and automation tools is a plus.
  • Bilingual English / Spanish required Please ensure that you upload an English version of your resume /

    • Compensation

  • $ $ CLP / year

    • What You'll Get

  • Career advancement opportunities
  • Employee discounts
  • All the equipment you'll need to be successful
  • Great colleagues and culture
  • Remote work (Within Chile)
  • Extended Health Benefits
  • APV
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