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    Technical Support - Santiago, Chile - Lenovo

    Lenovo
    Default job background
    De jornada completa
    Descripción

    Description and Requirements

    Job Description :
  • Support Latin America ́s Field Service agents with technical escalations to solve critical matters from customers.
  • Coordinate tech support focals for their support in each of their countries.
  • Participate in Quality team interlocks.
  • Make use of key trainings to deploy with technicians & agents together with Training focal.
  • Critical case follow-up and progress communication.
  • Evaluate and negotiate with customers/channels Action Plans.
  • Problem replication and solution determination.
  • Tip publishing and knowledge sharing to technical leaders.
  • Constant communication with teams in North America.
  • Requirements :
  • Experience on Tech Industry.
  • Technical experience (PC desirable).
  • Advanced English level.
  • Microsoft Excel and PowerPoint - intermediate level, advanced would be a plus.
  • Systems Engineering Degree or related fields.


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