- Support Latin America ́s Field Service agents with technical escalations to solve critical matters from customers.
- Coordinate tech support focals for their support in each of their countries.
- Participate in Quality team interlocks.
- Make use of key trainings to deploy with technicians & agents together with Training focal.
- Critical case follow-up and progress communication.
- Evaluate and negotiate with customers/channels Action Plans.
- Problem replication and solution determination.
- Tip publishing and knowledge sharing to technical leaders.
- Constant communication with teams in North America. Requirements :
- Experience on Tech Industry.
- Technical experience (PC desirable).
- Advanced English level.
- Microsoft Excel and PowerPoint - intermediate level, advanced would be a plus.
- Systems Engineering Degree or related fields.
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Technical Support - Santiago, Chile - Lenovo
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Description and Requirements
Job Description :