- Providing product support for installation, configuration, and implementation of the Pentaho Software Suite
- Providing clear, crisp communication to clients in understandable, easy to follow directions.
- Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions / timelines / etc.
- Communicating effectively internally with the Pentaho Engineering and Product Management teams to reproduce, resolve and document support cases
- Maintaining an accurate and complete description of cases managed through Pentaho's case tracking and problem management system.
- 4+ years of professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat file, and big data driven backend systems
- 4+ years) installing, administering and maintaining computer systems and applications in an enterprise IT environment
Hands-on experience on one of the following core technologies: - Web development tools: Java, JSP, XML, HTML, JDBC/JNDI
- Operating Systems: Linux, Windows, Solaris
- Application servers: Tomcat, JBoss, Websphere, Weblogic
- Databases: Oracle, MySQL, SQLServer, BigData
- Cloud services (AWS/Azure/Google Cloud)
- Bachelors degree
-
IT Support Engineer
hace 1 semana
Extend IT Santiago de ChileProporcionar servicios al cliente y soporte al usuario final. Proporcionar mantenimiento práctico de la infraestructura de la oficina de TI, incluidas salas de telecomunicaciones, cableado, dispositivos de red, UPS, impresoras, videoconferencias, teléfonos y dispositivos de salas ...
-
Senior Support Engineer
hace 3 días
Jobs for Humanity Santiago de Chile**Company Description** · Jobs for Humanity is partnering with Checkr to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. · Company Name: Checkr · **Acerca de Checkr** · Checkr crea infraestructuras para el futu ...
-
Rtm0301 - IT Support Engineer
hace 2 días
IT - Talent Santiago de Chile**IT-Talent Headhunter SENIOR TI** busca para uno de sus clientes **IT Support Engineer** · Requisitos/Conocimientos/Experiência: · - Ingeniería en informática - Ingeniería de Sistemas. Tecnología de la Información o un campo relacionado. · - Experiência previa de mas de 4 años c ...
-
Wear Parts Technical Support Engineer
hace 4 días
FLSmidth, Inc. Santiago de ChileAprovecha las oportunidades globales · - Al unirte a un equipo de más de personas trabajando en más de 60 países, serás parte de una red ágil de personas talentosas y con grandes anhelos. De hecho, contamos contigo para involucrarte, comunicarte y colaborar con colegas en todo el ...
-
IT Support Engineer
hace 2 días
Global Services Business Santiago de Chile**Profile**: Oriented to the diagnosis and repair of Hardware and Software problems in computer equipment. - Systems, IT, or communications professional Years of experience in technical support for computer equipment, printers, and accessories +++ communication equipment such as ...
-
IT Technical Support Engineer
hace 17 horas
NTT Ltd. Santiago de ChileNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Senior Support Engineer
hace 17 horas
InterConnecta Santiago de ChileImportant: This remote position requires advanced english knowledge. · **Your interviews and day-to-day work will be held in english.** · InterConnecta is currently seeking an experienced Senior Support Engineer - Zoho/SaaS to join our Technology Operations team. · We are a compa ...
-
Associate Engineer, Customer Support
hace 1 semana
ServiceRocket Santiago de ChileLooking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. · With offices around the world, ServiceRocket's five-star products and services ...
-
Junior DevOps Engineer/it Support
hace 1 semana
FullStack Labs Santiago de ChileFullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, Stanford University, and the State of California, build distributed software development teams, and deliver transformational digital solutions. As an emp ...
-
Database Performance Consultant/support Engineer
hace 1 semana
Percona Santiago de ChileWho is Percona? · Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally. · Percona is remote-first and globally dispersed; we have 250 people in almost 40 coun ...
-
Application and Cloud Support Engineer
hace 5 días
TATA CONSULTANCY SERVICES CHILE S.A. Santiago, ChileTata Consultancy Services es una organización de servicios de TI, consultoría y soluciones de negocios que entrega resultados reales a negocios globales, garantizando un nivel de certeza que ninguna otra empresa puede igualar. · TCS ofrece una cartera integrada, centrada en cons ...
-
Regional Spare Parts Support Senior Engineer
hace 4 días
Flsmidth Santiago, ChileRegional Spare Parts Support Senior Engineer (Santiago): · Crea un futuro mejor · ¿Quieres hacer una diferencia en el mundo y contribuir a crear un futuro sustentable? · Creemos que podemos desarrollar la tecnología y adquirir el conocimiento práctico para marcar esa diferencia ...
-
Technical Support Engineer
hace 3 días
Alation Inc ChileDue to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually. · Big Data isn't a problem. It's an opportunity. · At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for t ...
-
Support Engineering Manager
hace 14 minutos
Canonical Región Metropolitana, ChileOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and trainin ...
-
Product Support Engineering Intern
hace 2 semanas
Caterpillar Brazil Santiago, ChileProduct Support Engineering Intern page is loaded · Product Support Engineering Intern · Apply locations Santiago, Region Metropolitana de Santiago time type Part time posted on Posted 2 Days Ago job requisition id R Career Area: · Enterprise Cross Functional Job Description ...
-
Product Support Engineering Intern
hace 1 semana
Caterpillar Santiago, ChileCareer Area: · Enterprise Cross Functional Job Description: · Your Work Shapes the World at Caterpillar Inc. · When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and ...
-
Associate Engineer, Customer Support
hace 5 días
ServiceRocket Santiago, Chile De jornada completaG'dayWe are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the tr ...
-
Support Lab DevOps Engineer
hace 3 días
Alation Inc ChileDue to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually. · Big Data isn't a problem. It's an opportunity. · At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for t ...
-
Wind Turbine Engineer
hace 1 semana
The AES Corporation Santiago de ChileEn AES, elevamos la calidad de vida en todo el mundo cambiando la forma en la que la energía funciona. Todos tienen un impacto cada día en nuestros equipos pequeños y globales. Postúlese aquí para iniciar una extraordinaria carrera hoy mismo. · - We ́re looking for a Wind Turbine ...
-
Associate Engineer, Customer Support
hace 1 semana
ServiceRocket Región Metropolitana, ChileWhat is your current level of English? (it does not need to be certified) · C1 or above (advanced) · B1 to B2 (intermediate) · A2 or below (beginner) · General information · Where is your current location (city) ✱ · What is your Citizenship ✱ · Type of Visa ✱ · Do you req ...
Technical Customer Support Engineer - Santiago, Chile - Hitachi Careers
Descripción
We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.Imagine the sheer breadth of talent it takes to inspire he future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.
We are team Hitachi Pentaho, the innovative minds behind a suite of sophisticated software that accelerates data fitness within organizations.
Part of Hitachi Group, our expertise supports the cutting-edge work of Hitachi Vantara and Hitachi Digital Services. We're people-centric and here to power good. We unlock data's full potential so that together, we can take theme park fans on magical rides, conserve natural resources and save lives. This is a world of dynamic data migration, trusted data discovery, reliable privacy and compliance and unified data integration. We do it all on a global scale. We do it through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to "fit" every requrement - your life experience, character, perpective and passion for achieving great things in the world are equally as important to us.
Hitachi Vantara is a global company and the candidate will be interacting with staff remotely across Asia, Europe and the Americas where English is the language of choice. The candidate must be fluent in English.
The Team
We represent Hitachi Pentaho to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition. We are looking to add motivated, talented people that enjoy the challenge of solving technical problems to our Product Support team.
The role
The Product Tech Support team is the first point of contact for Pentaho's customers. They field and triage all customer requests. This includes working directly with the customer to troubleshoot, document enhancements and answer a wide variety of technical questions. They communicate best practices and work cross-functionally with QA, Engineering, Professional Services and sales teams to help each customer achieve maximum value from Pentaho's services. The right candidate for this position enjoys providing support to other IT professionals in a fast-paced environment with lots of technical variety. Additional responsibilities include:
"LI-AD2"
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings . We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We want to help you take care of your today and tomorrow - at home and at work. Which is why we offer industry-leading benefits that go far beyond compensation. That means support, services, and resources that also take care of your holistic health and wellbeing. We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. Here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
About us
We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society . If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic . Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.