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    Engineer II, Field Service - Santiago, Chile - Thermo Fisher Scientific

    Thermo Fisher Scientific
    Thermo Fisher Scientific Santiago, Chile

    hace 5 días

    Thermo Fisher Scientific background
    De jornada completa
    Descripción
    Performs all Service Activities for Thermo Labs equipments, according to internal rules and customer regulations

    Ensure responsive mail and telephone support and diagnostic as well as on-site Services to exceed the customer's expectations and making them successful by using TMO instruments.

    Actively promote our contract products.

    Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.

    Follow our ethical business conduct guidance.

    Is responsible to manage the companies assets provided, such as potential Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, eventually Company Car, Manuals etc.

    Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leaders, others).

    Is responsible to report accurate and timely of all activities as required ( Field Service Reports, Expense Reports, etc.)
    Ensure alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers ( information about new purchases to sales/lead generation)


    Minimum Requirements/Qualifications:
    ● Professional background in Electronics/Mechatronics/Instrumentation/Engineering or related subjects

    • Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
    • Travel time and customer visit will be requesting > 80% of working time.
    ● Strong problem solving skills
    ● Good verbal and written communication skills, ability to work across all levels, functions and regions
    ● Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
    ● Excellent inter-personal, self-motivational and negotiating skills
    ● PC skills
    ● Driving License

    • Willingness to travel (up to 4 weeks) mainly within the appointed region but frequently as well through Latin American Territory.
    For training or special calls, international traveling is required.
    ● Good English skills, both verbal and written

    Mining Experience and Safety Culture


    Non-Negotiable Hiring Criteria:
    ● Driving License
    ● Willingness to travel mainly within the appointed region
    ● Good health - work at high altitude
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