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    Head Service - Santiago, Chile - Validate Talent

    Validate Talent
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    Descripción
    Empresa líder en tecnología, está en la búsqueda de un/a Head Service(Aftersales) para un puesto confidencial.

    Esta posición reviste vitalimportancia al liderar y gestionar el área de servicio postventa,garantizando la satisfacción del cliente y el éxito continuo denuestros productos tecnológicos en el mercado.

    Buscamos un/aprofesional con habilidades sobresalientes en servicio al cliente,dominio avanzado del inglés, experiência en CRM y capacidad paradesempeñarse en un entorno deoficina.


    Responsabilidades:


    • Dirigir y supervisaral equipo de servicio postventa, asegurando una resolución efectiva deproblemas y una atención oportuna a las necesidades de losclientes.
    • Implementar estrategias para mejorar la experiência delcliente y mantener altos níveles de satisfacción.
    • Coordinar lacomunicación interna y externa relacionada con el servicio postventa,garantizando respuestas profesionales y eficientes.
    • Analizardatos y métricas de desempeño para identificar áreas de mejora yoportunidades de crecimiento en los servicios postventa.
    • Colaborar con otros departamentos para integrar eficazmente losservicios postventa en la operación general de laempresa

    Habilidades blandas:

    • Excelentes habilidadesde comunicación y trabajo en equipo.
    • Capacidad para liderar,motivar y mantener la confidencialidad.
    • Orientación al cliente ycapacidad resolutiva ante desafíos.
    • Proactividad y habilidadespara la resolución efectiva de problemas

    Habilidadestécnicas:

    • Experiência en gestión de servicios postventa entecnología.
    • Conocimientos avanzados en el uso de CRM y sistemasde gestión de servicio al cliente.
    • Dominio del idiomainglés.
    • Habilidades analíticas y capacidad para trabajar condatos y métricas.
    Original job Head Service /Aftersales/ posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

    #J-18808-Ljbffr

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