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    Senior Customer Operations Engineer - Chile - Cloudera

    Cloudera
    Cloudera Chile

    hace 4 días

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    Descripción

    Senior Customer Operations Engineer page is loaded

    Senior Customer Operations Engineer

    Apply remote type Remote locations Chile-Remote time type Full time posted on Posted 3 Days Ago job requisition id

    Business Area:

    Support

    Seniority Level:

    Mid-Senior level

    Job Description:

    At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

    As a FL Customer Operations Engineer you will:
    • Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
    • Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
    • Learning new technology and soft skill sets.
    • Collaborate with cross-functional teams, including engineering, product management, and quality assurance, to escalate and resolve complex technical issues.
    • Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
    • Providing proactive support through the authoring of Knowledge Base articles and Community posts.
    • Document and track customer interactions, issues, and resolutions using our support ticketing system.
    • Participate in occasional weekend and holiday on-call roster.

    We're excited about you if you have:
    • Strong technical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot complex technical issues.
    • Proven experience as a Technical Support Engineer or similar role, preferably in a software or technology company.
    • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical customers.
    • Customer-focused mindset with a dedication to delivering exceptional service.
    • Experience with support ticketing systems.
    • Willingness to continuously learn and stay updated on new technologies and industry trends.
    • Strong understanding of Unix, DataBase, and Java programming concepts.
    • Familiarity with Linux OS system and networking concepts.
    • Basic knowledge of Security concepts like SSL, TLS, Kerberos.
    • Hadoop stack knowledge - is a plus.
    • Containerized knowledge - Kubernetes, docker is a plus.

    What you can expect from us:

    • Generous PTO Policy
    • Support work life balance with Unplugged Days
    • Flexible WFH Policy
    • Mental & Physical Wellness programs
    • Phone and Internet Reimbursement program
    • Access to Continued Career Development
    • Comprehensive Benefits and Competitive Packages
    • Paid Volunteer Time
    • Employee Resource Groups

    Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    #LI-RB1

    #LI-Remote

    Similar Jobs (1) Senior Customer Operations Engineer - Data Warehousing

    remote type Remote locations Chile-Remote time type Full time posted on Posted 3 Days Ago

    At Cloudera, we believe that data can make what is impossible today, possible tomorrow. We empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises. Learn more at .

    We care about the security and privacy of our candidates, for that reason here are a few tips to follow.

    Cloudera Recruiters will:

    Never ask you to engage in conversations that are not over the phone, email or linkedIn

    Never ask you about your age, gender, religion

    Never ask you to submit over email any identifying information including social security numbers, drivers license passport numbers or credit card numbers

    Never send a contract or job offer without first having an interview with Cloudera HR

    If you have received recruiting communications that appear suspicious, please forward the suspicious emails to

    For information on Cloudera's Privacy and Data Policy, clickhere . If you have any questions about the policy please contact us .

    Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    If you need assistance with applying for a position, please email our office at .

    #J-18808-Ljbffr
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